This is infrastructure for the gap between an agent demo and an agent an enterprise will let touch customer data or spend money. The product instruments every agent action, tool call, and decision path, then gives ops and engineering teams a single place to see why an agent did what it did, catch silent failures before a customer does, and benchmark cost and quality drift release over release. Think of it as the Datadog plus a fraud-detection layer for agentic systems, sold to the platform and risk teams standing up agents inside banks, insurers, and large enterprises.

The wedge is narrow on purpose: start with one failure mode that is expensive and easy to point to, such as agents silently looping, hallucinating tool arguments, or drifting off a compliance script, and sell a drop-in tracing SDK plus a dashboard that flags those cases automatically. Expand from there into full eval suites, audit trails for regulators, and cost-per-outcome benchmarking once the traces are flowing.

Buyers are the same platform and ML-ops teams who already own observability budgets for traditional software, which means the sales motion is closer to a known category than a green-field pitch. The real prize is becoming the system of record for what an agent did and why, which is sticky by construction once compliance teams start citing your logs.